Question 1

What are the Soul Sidekick Angel Wings?

Accepted Answer

Our angle wings are a symbol of giving life and flight to your inspiration and your heart’s delight.  Enjoy the Lebanon Angel Wings on our front gate, snap a photo with you and your friends and family, and enter to win a $50 credit at the shop.

Question 2

Where is Soul Sidekick located?

Accepted Answer

Soul Sidekick Boutique's shop is located at 203 East Main Street in Lebanon, OH 45036. Look for the giant angel wings on the gates outside our building. Our Lebanon location is open from 12 p.m. to 5 p.m. on Fridays and Saturdays and by appointment. We also have pop-up shops in various locations on weekends around the Tri-State Area.

We have plenty of parking onsite with entrances on both E. Main Street and S. Cherry Street. Pull in and park and shop from 12 p.m. to 5 p.m. on Fridays and Saturdays.

Question 3

When will my order ship?

Accepted Answer

Orders are normally shipped the within 2 business days after they are placed with us.

Question 4

What are your shipping charges?

Accepted Answer

We offer USPS Services for shipping at the following rates.

USPS Priority Mail no Signature* $10.40
USPS Priority Mail with Signature $13.50

*USPS Priority Mail covers up to $100 insurance, however, we are not liable for parcels received with no signature that are marked delivered.

Free shipping for orders $100 or more.

Call or email for other shipping options or needs.

Question 5

What forms of payment does Soul Sidekick accept?

Accepted Answer

We accept VISA, Master Card, American Express, and Discover online. You can also pay with one of our e-gift cards which are available for purchase online or at the shop. We accept cash as well in person.

Question 6

What are Soul Sidekick products made from?

Accepted Answer

We travel around the country selecting the best in quality, unique or custom, handmade pieces. We ensure that all our raw products are 100% natural and authentic. Our collection includes sought after crystals such as selenite, black tourmaline, and a wide variety of quartz, amethyst, amber, larimar, agates, and jaspers.
 
Many of the stones that make our pendants come from Bali, Indonesia, Brazil, the Baltic Region and Australia. These include carved gemstone pendants, raw crystal pieces, druzy pendants, and one-of-a-kind sterling silver pieces, and custom wire wrapped pendants.

Question 7

Why are your scarves and hats Fair Trade Items?

Accepted Answer

Why Fair Trade? Fair trade ensures that companies in developed countries pay producers in developing countries a fair price. Let’s put ourselves in the shoes of another person, a farmer with a family in India or Latin America. You work really hard everyday for many hours under the sun, with no security and work in terrible conditions. You may still live in extreme poverty and your income is less than minimal. There are companies that will take advantage of you. This is an example of why it is important to buy Fair Trade products.

Question 8

What is the Soul Sidekick Return Policy?

Accepted Answer

We are happy to replace or refund your purchase price for a defective item within 30 days from the date of purchase. Please email us at info@soulsidekick.com (info@soulsidekick.com)or stop by the shop within 30 days of your online purchase for return instructions.

Question 9

What if the item  I want is out of stock?

Accepted Answer

If you see something you like that is out of stock, let us know.  You can email us at info@soulsidekick.com or call us at 513.228.2586. We may be able to find you something similar.  However, many of our products are one-of-a kind, and it may not be possible to replicate something exactly.  We will however do our best to find you another similar, or lovely item, that speaks to your soul.

Question 10

Does Soul Sidekick offer any special sales promotions?

Accepted Answer

Yes, stay tuned to our website, Instagram, and Facebook for special announcements.

Question 11

Does Soul Sidekick do any kind of giveaways?

Accepted Answer

Stop by our Lebanon location and snap a picture outside in front of the Lebanon Angel Wings on our front gate. You’ll have a lovely, memorable photo of you as an angel, and you could win $50 dollars in free Soul Sidekick Boutique merchandise at the store. To enter the contest, email your picture with your name and phone number to info@soulsidekick.com. Every 6 months, we pick a random winner for the prize, and it could be you!

Question 12

How can I shop at Soul Sidekick Boutique?

Accepted Answer

We have a few ways to shop at Soul Sidekick Boutique! You can buy anything on the website at any time. Our Lebanon store is open Fridays and Saturdays 12:00 p.m. to 5:00 p.m. Or, during the week, just call and let us know when you want to arrange a time to stop in and visit by appointment. You can also find us at regional festivals and fairs on many weekends. We usually have pop-up shops happening around the Cincinnati area on any given weekend, just email us and we will let you know our show schedule. Or, follow us on Instagram and Facebook.

Question 13

What practices do you have in place to preserve the
environment?

Accepted Answer

Soul Sidekick Boutique reduces, reuses, and recycles whenever possible. We operate at nearly zero waste in our office recycling and reusing everything from used toners to batteries, polybags to Styrofoam, and boxes to paper; we strive to make sure that we are always doing our part in preserving and bettering the environment.

Question 14

How do you support your community?

Accepted Answer

Soul Sidekick Boutique is actively engaged in the local community in various ways.  First, we are members of our Lebanon Chamber of Commerce. We also organize an annual event called the Lebanon Handmade Festival to help showcase local artisans and support our local economy. Lastly, each year, we select a local organization to which we contribute. Watch for announcements on social media and our website for more information.

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